Making Technical Knowledge
Accessible and Actionable.
We make service manuals, device information and field experience faster to access and more actionable through software and AI-assisted tools.
Technical Knowledge
The Knowledge Exists. The Problem Is Reaching It.
The technical knowledge for a device can reside across many sources: service manuals, electrical schematics, parts information, error codes and field experience. Finding the right knowledge for the correct device and model, quickly, at the moment of a fault — is an important part of the technical service process.
We aim to structure this knowledge by device and model so that technical teams can reach what they need more systematically.
From Technical Knowledge to Technical Decision
Technical Documentation
Service manuals, schematics, technical data
Device & Model Knowledge
Device- and model-specific structure and components
Fault & Service Knowledge
Error codes, historical records, patterns
Software & AI-Assisted Analysis
Relating knowledge and enabling fast access
Engineer Assessment
Physical measurement, technical decision, intervention
Technical Documentation
Rather than storing service manuals, technical procedures, electrical schematics and device information only as files, we make them accessible in the context of the relevant device and model.
The goal is for the right technical knowledge to be associable with the right device.
Device and Model-Based Knowledge
Even when different devices from the same manufacturer appear similar, their control architectures, components and service procedures may differ significantly. Technical knowledge must be evaluated in the context of the correct device and model, not just by brand name.
For this reason, we associate technical knowledge with the specific device, model and related systems.
Fault Analysis
An error code alone does not always identify the source of a fault. The device's operating principle, technical documentation, measurement results and available service knowledge must be evaluated together.
We use software and AI-assisted tools to reach the relevant technical knowledge faster and to support the assessment process.
Combining Digital Knowledge with Physical Measurement
Whether a sensor or electronic component is faulty cannot be determined through documentation or software alone. We evaluate the component according to its operating principle and check the required input and output values with appropriate measurement instruments.
We evaluate measurement results together with the device's technical data and system behavior to support fault diagnosis.
Technology supports diagnosis. Technical decisions are made by the engineer.
Not Losing Field Knowledge
Technical knowledge gained during a service task should not remain only as the outcome of a single intervention. Fault symptoms, checks performed and technical assessments form important knowledge that can be used to solve similar problems in the future.
We develop tools that address service processes and technical knowledge together so that this knowledge can be used systematically.
Artificial Intelligence
AI Does Not Replace the Engineer
We use AI to search through technical documents, relate relevant information and reach the knowledge needed for technical assessment faster.
Physical inspection of the device, measurement, safety assessment and technical intervention are performed by the engineer.
Hospitals & CSSD
For Hospital Technical Teams
We are developing technical tools that enable biomedical and Central Sterile Services Department (CSSD) technical teams to access device knowledge, fault assessment and Encosoft engineering support more systematically when needed.
Access Model
Technical Knowledge Gains Value with the Right Access
We are structuring our technical knowledge infrastructure — built from service documentation, device information and field experience — in a digital environment. The actionable technical content within this infrastructure is held in systems accessible only to authorized users.
While our public website describes our service scope and engineering approach, operational technical knowledge is managed under controlled access.
Authorized Technical Access
Authorized Technical Access
Access to the technical knowledge infrastructure is managed by user and authorization level. This allows actionable service and device knowledge to be made available to relevant technical teams without being made publicly accessible.
Technology Is Not Disconnected from the Field
The tools we develop are grounded in real devices, technical documentation and the problems encountered in field service. We see technology not as a separate product layer, but as a tool that enables technical service and engineering knowledge to be used more effectively.
Explore Our Technical Service ApproachFrom Knowledge to Engineering Solution
When fault analysis goes beyond a standard service intervention, electronics, automation, mechanical or software-level engineering work may be required. Our technical knowledge infrastructure supports this assessment process too.
Explore Our Engineering CapabilitiesTechnical Publications
We Share Technical Knowledge
We cover the technical problems we encounter in the field, our engineering methods and the approaches we develop in our Technical Publications section.
H2O2 Sterilizatör Yaygın Hata Kodları: Kök Neden Analizi ve Saha Çözümleri
Hidrojen peroksit sterilizasyon sistemlerindeki en sık karşılaşılan arıza durumlarını teşhis etmeye yönelik sistematik bir yaklaşım; sensör arızaları, enjeksiyon sistemi hataları ve plazma jeneratörü sorunlarını kapsıyor.
Eski Stericool Sistemlerinde I/O Kontrol Kartı ve CE Touch Panel Modernizasyonu: Teknik Vaka Çalışması
Eski I/O Interface Card donanımının güncel kart revizyonu ve yeni CE Touch Panel donanımıyla değiştirilmesinin sistem ömrünü on yıl uzatırken tanılama kapasitesini nasıl artırdığı.
Ön Vakumlu Buhar Sterilizatörlerde Vakum Sistemi Performansı: Tanılama ve Optimizasyon
Gözenekli yük otoklavlarındaki vakum alt sisteminin anlaşılması — sızıntı testi sonuçlarının yorumlanması, ejektör ve pompa arızalarının teşhisi ve onarım sonrası vakum bütünlüğünün doğrulanması.